Travel Insurance
We always advise that it’s in your best interest to obtain travel insurance for your trip. While we do everything possible to ensure that your rental experience is enjoyable and stress-free, unforeseen events can occur that may affect your plans. With travel insurance, you can protect yourself against these types of situations, including trip cancellations, medical emergencies, and lost or stolen items. Travel insurance provides peace of mind and can help mitigate any financial losses that may arise from unexpected circumstances. We strongly encourage all of our guests to consider purchasing travel insurance and to carefully review their policy to ensure that it meets their needs. Contact us for more information and guidance.
Reservation/Cancellation Policy
OCHR will process and handle each rental request as quickly as possible; however,
OCHR cannot guarantee the acceptance of any particular request.
OCHR requires a 50% non-refundable booking fee (with credit card), at the time of
reservation to secure the rental. The Renter becomes liable for the balance
remaining for the full period of the named rental.
The Renter shall pay the remaining balance for their rental booking as outlined:
a. 50% of the balance is due immediately (payments made with credit card are
subject to a 3.5% convenience fee).
b. 50% of the final balance is due, no later than 4 months before the beginning
of the rental.
c. If the beginning of the rental is less than one month from the booking date,
all payments are due in full immediately.
d. OCHR will hold all bookings as reserved. Final payment is due 4 months before
arrival date; if, 48 hours after this date, the payment has not been received, the
booking will be cancelled.
provided to You with this agreement.
OCHR requires a 50% non-refundable booking fee (with credit card), at the time of reservation to secure the rental. The Renter becomes liable for the balance remaining for the full period of the named rental.
OCHR reserves the right to consider the rental cancelled in the following circumstances:
If the Renter provides written notification of cancellation
If the Renter fails to pay the balance of the rental by the time specified.
In the event that the booking is cancelled, OCHR, without being obliged to do so, may attempt to rebook the property.
If the booking is cancelled more than one month before the booking date, the Vacationer will refunded all monies, less the 15% non-refundable booking fee if the cottage is rebooked. If the cottage is not rebooked, there will be no refund.
If the booking is cancelled less than one month before the booking date, the Vacationer will be refunded all monies, less the 15% non-refundable booking fee, if the cottage is rebooked. If the cottage is not rebooked, there will be no refund.
With a written cancellation request OCHR shall have the right to market the said property as available for rent.
No refunds will be given for late arrivals, early departures, power outages or other events that are beyond the Owners reasonable control.
If the rental property has been damaged by unforeseen circumstances, such as fire or flood, or acts of nature, and has been deemed “not rentable”. OCHR will make every effort to find another suitable alternative rental for the rental period. In the event that OCHR is unable to find another option, the agreement shall become null and void and all payments will be refunded to the Vacationer.
If the property has been subject to power of sale action, OCHR will make every effort to find another suitable alternative rental for the rental period. In the event that OCHR is unable to find another option, the agreement shall become null and void and all payments will be refunded to the Vacationer.
If there are inconveniences during the cottage rental due to appliance failure, technical difficulties or hydro disruptions/outages, no refunds or discounts will be given. OCHR will make every effort to assist and solve these problems within reasonable means.
If there is a violation of the Terms and Conditions by all or some Renters, OCHR, reserves the right to refuse entry to the rental premises. OCHR has zero tolerance for infringement of the Short-term Rental Agreement; including, but not limited to aggressive and unruly behaviour, and will not provide a refund.
Please don’t hesitate to contact us if you require more information about our cancellation policy. Our team is available to answer any questions you may have and to provide you with detailed information about our cancellation policy. We want to ensure that our guests have a stress-free experience and can book their rental with confidence. So, if you have any concerns or questions regarding our cancellation policy, please reach out to us, and we’ll be happy to assist you.
